Quality & Care
Stylus Contract furniture carries a limited warranty covering defects in materials. Coverage periods vary by component category and are detailed below.
Warranty Statement
Stylus warrants its products against defects in materials for the periods specified below. Coverage periods vary by component category and are subject to the terms and conditions set out on this page.
Coverage Periods
Each category carries a limited warranty against defects in materials for the period shown.
Frames are warranted against defects in materials.
Springs are warranted against defects in materials.
Seat and back cushion foam is warranted against excessive loss of resiliency. Note that all foam will soften initially and this is considered normal.
Mattresses and mechanisms are warranted against defects in materials.
Exposed wood parts are warranted against material defects.
Upholstery fabric is warranted against manufacturer’s defects, covering excessive wear and seam slippage under normal usage. Does not cover pilling, fading, shrinkage, or soiling. Does not apply to customers own material, end of line fabrics, close outs, or seconds.
Legal Terms
The following terms govern the Stylus limited warranty and transportation responsibilities.
Section 01
Stylus assumes no liability or consequential damage of any kind. The purchaser, by acceptance of this product, will assume all liability for the consequences of its use and misuse by the purchasers or others. This warranty is expressly in lieu of all other warranties, guarantees, obligations, or liability expressed or implied.
Section 02
Stylus Contract furniture is carefully inspected for quality control before shipping, then wrapped in a protective cardboard cover and sealed within a polyurethane wrap. If furniture is damaged upon arrival — whether visible or concealed — you must make a claim against the carrier immediately. It is the buyers’ responsibility to ensure the goods received match the quantity and quality shown on the packing slip and bill of lading.
In case of a freight claim where the customer requires goods immediately, please call your sales representative and we will work closely to fulfill your requirements. This will ensure immediate delivery while the freight claim is pending.
Section 03
Stylus does not insure beyond the carriers’ liability. If extra insurance is desired, this should be indicated on the purchase order to Stylus and all costs will be the responsibility of the buyer.
Service & Support
Please contact your sales representative regarding warranty claims or service inquiries.
Each customer should be aware of the proper care for seat cushions, including rotating cushions weekly. Do not remove covers for cleaning.
Warranty Support
All warranty inquiries, claims, and service requests are handled directly through your designated Stylus sales representative. For urgent matters related to freight damage, please contact us immediately upon delivery.
Stylus Contract Furniture is committed to protecting your privacy. Any personal information collected through this website is used solely for the purpose of responding to your inquiries and providing requested services.
We do not sell, trade, or otherwise transfer your personal information to outside parties. Your information is kept secure and confidential.
For questions regarding our privacy practices, please contact us.
