Frequently Asked Questions

There are Stylus Contract Sales representatives throughout most of Canada and the U.S.A. Simply contact the closest representative located in our Directory page and we will contact you. If there is no representation in your local area, please contact our main office in Burnaby, B.C.

Generally, your CUSTOM order will ship in two to four weeks from receipt of fabric. IN-STOCK orders can ship immediately or as required depending upon the quantity ordered.

To receive pricing on our products, you must contact your representative or contact our main office.

You must contact your representative regarding the status of your order.

Please contact your local representative for any product availability. They will be able to answer any questions that you may have.

Yes, all of the fabrics in our Fabric Gallery are available by the yard. Please contact your representative for pricing or to check current stock levels.

This will depend upon the quantity of the order. Please review your requirements with your sales representative.

To make your furniture last longer, we recommend rotating your seat and back cushions every month. We also recommend regularly vacuuming your fabric lightly using your vacuum’s upholstery attachment.

Stylus recommends having your furniture cleaned by a professional cleaner. Never remove cushion covers for cleaning. Please refer to the Clean Code chart for further details.

Sunlight will fade fabric faster than fabric not exposed to direct sunlight.

Yes, we do accept COM (Customer’s Own Material). Please work with your sales representative to ensure that you are sending enough yardage. Yardage requirements depend on the width of the fabric, as well as the repeat of the pattern.

What makes Stylus furniture unique is that every upholstered piece is hand-crafted. By nature, dimensions of upholstered furniture are always approximate and may vary by up to one inch depending upon the size of the piece. All measurements are rounded up to the next full inch to prevent having pieces too large to fit through a space.

Depending on the leather piece that you are ordering, you may be able to special order it in different leather colours or different leathers. Please speak with your Stylus representative to determine whether the leather style you are interested in is available in special order.

We recommend cleaning it using a neutral soap diluted with water and a dry, soft white cloth. We do not recommend any type of conditioner or chemical treatment on the sofa. Regular dusting and cleaning up spots promptly should help maintain the leather’s appearance throughout its expected life. Leather is a natural material and will naturally change appearance over time.

Stylus stands behind the integrity of every product and will work alongside customers to assess the reason for any issue or problem and determine the best course of action. If you discover a problem shortly after furniture delivery, contact your representative for immediate attention.